How to Manage Service Desk request or Help desk Support Ticket in Odoo ?

How to Manage Service Desk request or  Help desk Support Ticket in Odoo ?

This Odoo apps almost contain everything you need for Service Desk, Technical support team, Call center management, Issue ticketing system which include issue tracking, billing payment, tech support portal, service request with timesheet to be managed in Odoo project management app. Website customer helpdesk support Ticketing System is used for give customer an interface where he/she can send support ticket request and attach documents from website.Support ticket will send by email to customer and admin. for Online ticketing system for customer support in Odoo Support. Also its allow to create invoice easily from the timesheet logged for the project issue/helpdesk support ticketing system. Customer can view their ticket from the website portal and easily see stage of the reported ticket also customer can communicate with help-desk support team from website communication option.

Features

PDF

Report in Odoo.

Print PDF - Helpdesk Support Ticket.
Communication

Review / Rating.

Customer can give feedback and rating of ticket.
Invoice icon

Communication.

Support User / Technician can communicate with customer using chatter and fill timesheet.
attachment

Ticket assignment.

Manage your support tickets using assignment to multiple support teams.
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Create Invoice.

Support Manager can close ticket and send bill to customer.
features

Ticket Activity.

Activity view for helpdesk support ticket.
activity

Create Ticket / Attach Document.

Your Customer can send support ticket/helpdesk request from your website and also attach documents.
Ticket icon

Customer's Ticket Status view.

Customer can check status of all support tickets submitted by him/her on My Account page in Odoo.
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Create Support Ticket By Mail.

Customers can send mail for support by sending mail, from mail a support ticket will be generated.
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Auto Created Partne.

The sender customer for the support ticket mail will be added as a partner if the partner is not exists.
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Graphical Representation Of Support Ticke.

Users can see graphical statistics view for existing support tickets in graph view, calendar View, pivot View, activity view.
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Rating Option For Feedbac.

Customers can give a rating after getting the services.

Website Support Ticket Configuration in Odoo


Website support ticket configuration


View Support Ticket To Public User/Login User in Odoo


Submit support ticket


Support Tickets On My Account in Odoo


Your tickets


View Support Ticket/Edit Support Ticket

Click on Edit Ticket button to edit already created support ticket. When you click on edit ticket button,It will redirect at back-end side to edit ticket in Odoo.

Support Ticket


Send Message and Attachments From Website in Odoo.


Send message and attachment


Create Task.

After assigning support ticket, "Create Task" button will appear. By clicking button, Manager can create task from current support ticket in Odoo.

Need improvement on helpdesk ticket


Escalate Team in Odoo

If you want to assign this ticket to higher level/parent team then you can use this button. After using this button help desk team and team leader will be change as per parent team. If you are in parent level then you can not escalate team.


Escalate team

Create Invoice For Support Ticket


Invoice line


Close Support Ticket


Helpdesk functional help


Support Ticket Report in Odoo


Website support ticket


Customer Rating on Support Ticket in Odoo


Helpdesk customer rating

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How to Manage Service Desk request or  Help desk Support Ticket in Odoo ?