CRM Executive

Ahmedabad, India

Job Description


0 to 1 Years

Roles and Responsibility:

  • Respond to customer queries in a timely and accurate way, via phone, email or chat.

  • Identify customer needs and help customers use specific features.

  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).

  • Update our internal databases with information about technical issues and useful discussions with customers.

  • Monitor customer complaints on social media and reach out to provide assistance.

  • Share feature requests and effective workarounds with team members.

  • Inform customers about new features and functionalities.

  • Follow up with customers to ensure their technical issues are resolved.

  • Gather customer feedback and share with our Product, Sales and Marketing teams.

  • Assist in training junior Customer Support Representatives.

Qualification and Skills:

  • Experience as a customer support special or similar CS role.

  • Familiarity with our industry is a plus.

  • Experience using help desk software and remote support role.

  • Understanding of how CRM system work.

  • Excellent communication and problem solving skills.

  • Multi tasking abilities.

  • Patience when handling touch cases.

  • Bachelors and relevant degree.